Reviews or Testimonials?
Most of us have left feedback via Trip Advisor, Trivago or perhaps Google after visiting a hotel or restaurant. Reviews are a forum for the public to detail their experiences whether positive or negative. The company cannot alter or delete poor reviews. They can only respond and offer to rectify problems. Reviews are usually hosted on independent sites, where the company being reviewed can respond to comments, but not decide which reviews are shown.
Testimonials, on the other hand, are usually controlled by the company who can control, edit, delete, ignore or decide not to use it. For this reason, we choose the former method via Facebook or Google where the review in its original form is visible to all. In this way, you can check the legitimacy of all of our reviews and see that they have been left by genuinely delighted clients.
I have just had my second mortgage offer issued today! Both of which I have had accepted with the help of Ian, I would highly recommend The Mortgage Store, Ian is great and liaising with Lynn via email has been so easy. Thank you!
Ian will always make time to listen and advise you on all areas, with what mortgage suits YOU. Great care is shown in his work. Really helpful x
Can’t thank Ian and his team enough for the help and support I received every step of the way through my remortgage process.
From the initial meeting where I explained my circumstances and how I got to be in the position I was I never felt I was being judged and they genuinely seemed to want to help and improve my circumstances. Ian found me the best deal on the market and after around 8-10 weeks including Christmas & New Year, I have completed. No question was ever a bother for them to answer and I regularly nipped into the office for help with the paperwork. I would highly recommend Ian Wilson and will definitely use them again in the future.
Had faced a few problems trying to get my mortgage sorted until I went to Ian. He pushed through very swiftly in getting me a mortgage and with the help of his team made the whole process as stress-free as possible for myself. Couldn’t be happier with the service I received and can’t thank you enough. Sarah 😊Sarah A'Garrett
Ian and this team were fantastic. Really helpful and friendly. All of them made plenty of time for us either in appointments or advice over the phone. They have arranged our new mortgage and sourced a very good solicitor for us. I would highly recommend The Mortgage Store to everyone. Thanks so much in particular to Ian and Lynn who were my main contacts throughout the process of buying our new house.Emma Boulter
Fab service. All very helpful and approachable. Can’t wait to move into our new house. Thanks for all your helpNikki Hall
Excellent service, Ian, Lynn, and Caroline were very helpful , friendly people and went extra mile helping to remortgage my house, I would recommend Ian Wilson Mortgage StoreLucy Hammond
I’m now sitting and painting the wall in our new house. Guess it wouldn’t be possible without your help guys. Thank you very much for your knowledge and support throughout the process! We sincerely appreciate it! – Victoria & RussVictoria Tivota
We’ve just had another mortgage sorted out by Ian and his team. Been a customer since the 90’s but always come back, even though we now live in Northampton, as the service is excellent and Ian always explains everything so clearly and without complication.Fran Theanne
I highly recommend Nigel for all your protection needs, he is really focused on looking after your family’s needs if anything was to happen to you. Please make an appointment to see him today.Vanita Rajput
Excellent service. Very helpful friendly staff. Would 100% recommend using these for all your mortgage issues. Thank you for your great serviceNicola Love
Cant recommend Ian enough! Saved me thousands! And…. he has amazing taste in t-shirts!! XBecky Roberts
Popped in to discuss remortgaging. Very helpful and knowledgeable. We were not made to feel under pressure to make decisions and we left the store very happy with our new mortgage agreement.Olli Turner
Thank you so much, Ian, for helping with my new lower mortgage rate etc. Saved loads of money and would recommend you to all, great guy and very knowledgeable. Brillant. Really great advice. Thanks!!Alan James Dixon
Ian’s handled our mortgages for as long as I can remember, and always gives us honest, smart advice, and never any pressure. No ‘corporate’ waffle, just a friendly service!Samas Sayer
Ian and Lynn provided the best service possible. After initially being rejected a mortgage, Ian did not give up so easily and managed to get a mortgage approved with another lender. Both Ian and Lynn helped to make the process go as smoothly as possible despite a number of problems that arose. Thanks to them a dream is almost reality. Thank you Ian and Lynn!! 🙂 would recommend using The Mortgage Store to any one!Rhia Flitcroft
Have used Ian at The Mortgage Store numerous times for our mortgage needs and have never been disappointed. He goes the extra mile to help explain things so you understand and will find you the best deals. Definitely recommend.Trish Shirley
Had an appointment with Ian for mortgage advice. Went in knowing absolutely nothing about mortgages and money lending. Ian was so helpful and lovely, and explained everything. He was very patient and put things into simple terms! Will definitely be using him when we go for a mortgage.Amy Hudson Jones
Fantastic service, nice friendly and helpful people. Have used several times without any issues.Alex McGregor
Got to say Ian you got me my first mortgage in 98 and never let me down since, top man.Ian Mcalwane
Ian and Lynn provided the best service possible. Would definitely recommend them. They go the extra mile to help the process go as smoothly as possible.Julie Garden
Today is what I’d call a good day. Our mortgage has been accepted on the house we have brought. Thank you to Ian Wilson for all your help. If anyone is looking to buy a house I’d definitely recommend him as the mortgage advisor 👍Jade Chester and Michael Treacy
Ian was fantastic, he really helped us navigate the multitude of mortgage options available, and his inside knowledge of who offers what made a massive difference. His staff were also brilliant and responsive through the various stages of putting the mortgage in place.
I’ve been going to Ian at The Mortgage Store for 19 years plus! I wouldn’t dream of going anywhere else, extremely professional, has an amazing team that are always happy to help! Thank you, Ian and staff, for always making things easy and go smoothly!
Applied mortgage through The Mortgage store on recommendation of a friend and the very first meeting made me feel I came to the right place. Ian himself is very knowledgeable and knows his job, my application had some hiccups due to my own documents but I wasn’t left alone frustrated and was making calls every hour, and not on a single call I felt they are denying the service they promised, Lynn and Caroline are surely an Asset to Ian, their politeness and focused approach to ensure client satisfaction is top priority. Mortgage approved and ready to move in.
Thanks, Ian and team *5/5*
I was told I would never be able to get a mortgage and I was put forward to Ian Wilson by a friend that had also used his services, I have previously used other services that have not helped in any way but I can tell you now that this is the best service I have had, and they have managed to get me the mortgage I need! I highly recommend their company as they will help you every step of the way and have given me information, help and advice along the way xxxxx
Brilliant team, so very impressed with the knowledge, support and kindness of the team. As a new homeowner, I asked so many questions as I was unsure of the process and they were always there to support and reassure me during the whole process. Would most definitely recommend them to anyone buying a home.
After being told by the estate agents mortgage advisor it was “impossible” for me to get a mortgage with my partner who already has a mortgage. We were recommended Ian Wilson The Mortgage Store by a friend. The service and support we have received from Ian, Lynn and Caroline from the initial appointment to the mortgage being approved has been exceptional. A huge thank you to the whole team for proving the “impossible” is possible!
Can’t thank Ian & the mortgage store enough for helping us with our first home/mortgage! Always explained everything in detail & answered our many questions! Excellent customer service! Thank you again! Will see you in a few years!! xx
It’s the second time me and my husband have used the mortgage store to help us with our mortgage and yet again they have been absolutely brilliant! So friendly but professional. Thank you again.
Thanks for confirmation of everything, really pleased with the service you provide and the product we got so thank you so much.Jason Deuchar
Ian is the best in the business. I have used him for all my mortgage needs for 20 years and always get me the best deal, top lenders and no hassle. My parents and friends use him also. He knows everything about mortgages!Benjamin Paterson
Being self-employed and getting back on the housing ladder was a daunting prospect. But Ian put my fears at rest and found us the right mortgage that suited our needs and met the bank’s criteria. If you have been turned down elsewhere don’t give up, speak to Ian.Andrew Lord
Hi Ian and Lynn
Went to Ian, got good advice in one visit, done the normal checks and I’d got mortgage offer within two weeks. Spot on. His staff friendly too. Would definitely recommend. Will use him when my fixed rate comes to an end and highly recommend him.Alan Lawson
I went to Ian thinking I would be unable to get a mortgage. He helped me sort everything so that it was achievable and I happily bought my house in Dec 2016. With Ian’s help, the whole process was stress-free and he is easy to talk everything through with and gives advice you can understand. I will definitely use him when my fixed rate comes to an end and highly recommend him.Tina Elson
I have used The Mortgage Store a number of times, I have always received an excellent and professional service. I highly recommend Ian and his team.Julie Sadler
Lynn, I am happy for you to use the comments on your website. I would add that you also were excellent in every way, responding quickly to our questions and providing support, reassurance and help far beyond normal professional parameters. What you did made a real difference in what was for us a confusingly complicated process.
I would also like to add re Ian that his service was absolutely first class – again far exceeding the norm and all done with care and support. This also made a huge difference to our experience of the process and we very much appreciated this.
Ian and Lynn have provided excellent service for arranging mortgages and insurances. I wouldn’t go anywhere else. Thanks again!David Parker
Ian helped me sort a mortgage and then stayed with it for the 6 months it took to completion. This involved requesting an extension on 3 occasions. I would definitely recommend The Mortgage Store.Pat Jones
Amazing service, always so friendly and will do everything in their power to please customers!Olivia Hayward
Excellent informative information, would recommend to anyone trying to negotiate the minefield that is mortgage acceptance.David Brant
Great service here. Have been using Ian for the past 12+ years for mortgage advice for both residential and buy to let property. Very professional and helpful and no matter what can always find a solution.Liam Freeman
Brilliant service, always kept us in the know on a long and not too straight forward process!!Luke Elliot Linford
Great service received. Very helpful and knowledgeable. All done very quickly. Would definitely recommend. Thank you.Kerry McGreevy
I would highly recommend using Ian and his team. Our situation was quite tricky, needing two separate mortgages with lots of complicate
He took all the stress and hassle out of the process and was always easily contactabl
Showed us what a mortgage experience should be like after having a previous bad one elsewhere. Happily in our house thanks to all the team!Paul Goddard
Ian was quick and easy to work with who sorted our mortgage out in less than an hour, just cut to the chase – No hidden fees or costs…. Even if you think you can’t get one, go in and see him, and let him work his magic! 10/10 Service! – Highly recommend.James Claypole
Excellent, personal, friendly, reliable service and advice. I cannot recommend Ian (and Lynn) highly enough.Paul Brogan
I would strongly advise anyone to go to Ian If they’re planning on buying a house, especially first-time buyers! Me and my partner went in feeling like we didn’t have a clue, we have since had our offer on a house accepted and our mortgage offer. We couldn’t be happier and it’s all thanks to the hard work put in by Ian and Lynn.Hannah Clarke
We dealt with Ian at The Mortgage Store in 1998 when purchasing our first house and again in 2003 – absolutely outstanding service on both occasions. Highly recommend.Caroline Timson
Excellent service. Helpful from start to finish. Always gets the best deal out there.Steven Stanley
Would recommend Ian to anyone, so helpful and knowledgable. Made the whole process easy and stress free. Thank you so much.Amber Plumley
Both Ian and Lynn are very friendly, honest and helpful people. I have used the service provided by them for 8+ yrs now and wouldn’t trust anyone else with my mortgage or insurance. I can not thank them enough for their help and support in the stressful times that mortgages and insurances can bring.Caz Walters
Amazing service Ian Wilson. Your help and advice is most appreciated in securing another fixed-rate mortgage.Jayson Marlow
We always get great service from Ian and his team. We’ve used him for many years now and will continue to in the future.Emma Staples
Excellent service, amazing, polite and friendly people, definitely recommend to others.Lucy Bolland
Ian at the Mortgage Store made the process of buying our first house completely hassle free. He explained the whole process from start to finish in a simple way we would understand and we were kept up to date at every stage of the mortgage process. Cannot recommend Ian enough! Thanks.Daniel Lewis
Ian and Lynn made the remortgaging of my house run smoothly and quickly. Would definitely recommend them. Will use you again in 2 years. Thank you.Mark Davies
I initially approached Ian regarding a new mortgage, we then got talking about other services that Ian can assist with. Like most people, busy working you don’t get the time to do the research that you really need to do. Ian dealt with it all, explaining everything in detail, to allow me to make the decision. Thank you Ian for your patience and professionalism! I would not hesitate in recommending Ian to anyone looking for a Mortgage or Insurance cover.Susan Franks